As Artificial Intelligence (AI) continues to become an integral part of business and marketing strategies, companies are increasingly turning to AI outsourcing providers to leverage the power of AI tools and improve products, customer experiences, and automate time-consuming tasks. Derek Gallimore, founder and CEO of Outsource Accelerator, an outsourcing marketplace and consulting firm based in Manila, has seen first-hand the growing complexity of the customer service industry. In this article, we'll explore the types of AI tools used by outsourcing providers and how they can help businesses unlock their potential. One of the most popular AI tools used by many companies is Optibot. This tool helps businesses generate useful information from customer data.
At SSR, we've spent a lot of time understanding the landscape of AI contracting tools to find the best suppliers, use cases that make sense, and what to expect when implementing AI in the hiring process. AI can also be used to evaluate candidates in the early stages of the interview process. Platforms like Wingman use AI to record and transcribe video and audio calls. This helps recruiters find the right candidate with its unique Boolean search function. AI can also guide candidates to relevant job offers and act as a virtual assistant who schedules interviews, manages hiring events, and coordinates with candidates on behalf of recruiters. AI tools are also used by companies to extract large databases from the Internet.
These databases are then used with AI to enhance search functions for candidates. Companies pay a subscription fee and use AI and machine learning to offer them the best candidates based on their job offers. The idea of using AI in business must be normalized and companies must focus on increasing efficiency of business processes and finding better ways to generate higher revenues. Just as companies moved from paper-based systems to digital processes by implementing actionable data, it's important to recognize the rise of AI and start implementing it in businesses. By leveraging the power of AI outsourcing tools, businesses can unlock their potential for growth. From optimizing customer data to evaluating candidates in the early stages of the interview process, AI tools can help businesses streamline their processes and increase efficiency.
Companies should take advantage of these tools to maximize their potential for success.
